Safrans de France — operated by TOURS ET MERVEILLES Last updated: July 10, 2026

Article 1 — Legal Notice
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This website (the "Website") is published by TOURS ET MERVEILLES, a simplified joint-stock company (Société par actions simplifiée), with a share capital of €1,000, registered with the Paris Trade and Companies Registry (RCS Paris) under number 881 687 453, SIRET 881 687 453 00020, with its registered office at 39 Boulevard des Capucines, 75002 Paris, France.

The publication director (Directeur de la publication) is Mr. Guy Bigiaoui, in his capacity as President.

The Website is hosted by Webflow, Inc., 398 11th St, 2nd Floor, San Francisco, California 94103, USA — Phone: (415) 964-0555.

The company holds a financial guarantee provided by Accelerant Insurance Europe SA, Place du Champ de Mars 5, 1050 Brussels, Belgium, and a Professional Liability Insurance policy with GENERALI IARD, 2 rue Pillet Will, 75009 Paris — Policy No. AT 875345.
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Article 2 — Definitions
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Website: the Safrans de France website accessible at www.safransdefrance.com.

Services: all services offered by Safrans de France, including travel packages, travel services, and associated service provisions.

User: any internet user who navigates and/or uses the services offered by Safrans de France through the Website.

Prospect: any internet user who, after accessing the Website, (i) requests a brochure and/or (ii) subscribes to the newsletter and/or requests a quote.

Client: any individual or legal entity who accepts a travel service proposal received from Safrans de France.

Quote: the document prepared at the Client's request, containing all the necessary pre-contractual information. These Terms & Conditions are appended to the Quote and form an integral part thereof. In the event of a conflict between the Quote and these Terms & Conditions, the Quote shall prevail.

Booking Contract: the agreement entered into between Safrans de France and the Client, containing the information required under Articles L211-8 to L211-10 and R211-3-1 to R211-6 of the French Tourism Code. The Quote and these Terms & Conditions are appended thereto and form an integral part thereof. In the event of a conflict between the Booking Contract and its appendices, the Booking Contract shall prevail.

Contractual Documents: the Booking Contract and its appendices (Quote, these Terms & Conditions), as well as, where applicable, any amendment to the Booking Contract.

Services/Prestations: services offered or sold by Safrans de France to the Client, falling within the definitions set out in Article L211-2 of the French Tourism Code regarding travel packages, travel services, or linked travel arrangements.
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Article 3 — Website Content

The purpose of the Website is to provide information concerning all activities of Safrans de France.

Safrans de France endeavors to provide information on the Website that is as accurate as possible. However, Safrans de France cannot be held liable for omissions, inaccuracies, or deficiencies in updates, whether attributable to Safrans de France itself or to third-party partners supplying such information.

All information provided on the Website (i) is given for indicative purposes only and is subject to change, (ii) is not exhaustive, (iii) is provided subject to modifications made since its publication online, and (iv) is given for information purposes and cannot substitute for information communicated prior to any booking made by the Client with Safrans de France and/or the Client's acceptance of a travel services quote.

Safrans de France may modify the Website content at any time and without prior notice; updates take effect upon publication.
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Article 4 — Use of the Website

Use of the Website implies full and complete acceptance of the terms of use described herein, which may be amended or supplemented at any time.

The Website is freely accessible at any location to any User with internet access. All costs incurred by the User to access the Services remain the User's responsibility. Safrans de France cannot be held liable for any internet connection issues attributable to equipment and/or service providers used by the User.

Safrans de France will use its best efforts to ensure the Website is accessible 24 hours a day, 7 days a week, except in cases of force majeure or events beyond the control of Safrans de France, and subject to any breakdowns and maintenance required for the proper functioning of the Website.

For the proper management of the Website, Safrans de France may at any time suspend, interrupt, or limit access to all or part of the Website, particularly for maintenance or updates, and may remove any information that could disrupt its functioning or that contravenes applicable regulations.

Safrans de France shall not be liable for any failure, breakdown, difficulty, or interruption of operation preventing access to the Website or any of its features. Safrans de France shall also not be liable for any indirect damages arising from the use of the Website.

The User undertakes to use the Website in accordance with these Terms of Use, public order, and accepted standards of behavior, with due respect for intellectual property rights and image rights. Failure to comply with these provisions may result in the User being held liable.
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Article 5 — Intellectual Property

All content and materials displayed on the Website — including text, graphics, videos, audiovisual works, logos, photographs, icons, images, audio clips, and software — are the exclusive property of Safrans de France or its partners. Such content and materials are protected by copyright laws in force in France and applicable international laws.

Content and materials on the Website that are operated, licensed, or controlled by Safrans de France may not be copied. Any total or partial reproduction or representation of the Website by any means whatsoever, without the express authorization of Safrans de France, is prohibited and constitutes infringement punishable under Articles L.335-2 et seq. of the French Intellectual Property Code, carrying penalties of up to three years' imprisonment and a fine of €300,000.

Safrans de France is a registered trademark with INPI. Any reproduction, representation, dissemination, or redistribution — in whole or in part, on any electronic or other medium, present or future — of the Safrans de France brand is prohibited. Any person doing so without prior authorization from the rights holders shall be subject to the penalties set out in Articles L.713-1 et seq. of the French Intellectual Property Code.

Photographs on the Website are non-contractual. Photo credits: Shutterstock, Safrans de France, Unsplash, Pixabay, tourism boards, and other databases for tourism use.
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Article 6 — Personal Data Protection

Safrans de France is committed to the protection of personal data and complies fully with French Law No. 78-17 of 6 January 1978 (Informatique et Libertés), as amended, the General Data Protection Regulation (EU) 2016/679 ("GDPR"), and the recommendations of the French Data Protection Authority (CNIL).

6.1 Collection of Personal Data

Personal data is collected directly from Users, Prospects, and/or Clients when they fill out a form on the Website, book a trip with Safrans de France, or communicate with Safrans de France by email, post, telephone, or during in-person meetings.

6.2 Types of Personal Data Collected

The personal data collected by Safrans de France includes: surname(s) and first name(s), date of birth, gender, postal address, email address, telephone number(s), copy of identification documents, booking history, and, where applicable, special category data such as health data (disabilities, allergies, or special conditions) or data that may indirectly reveal information regarding religion, beliefs, or personal convictions (e.g., dietary requirements), as well as any other information that the User, Prospect, or Client may provide when using the Website or Services.

Information from the User's, Prospect's, or Client's social media profile (e.g., Facebook, Instagram) may also be collected if they authorize the third-party social network to share it with Safrans de France or if they make it publicly available.

Safrans de France may also collect personal data of third parties when Users, Prospects, or Clients provide the contact details of other individuals (other trip participants, emergency contacts, gift list participants, etc.). In doing so, the User guarantees that these individuals have been informed of and consent to this data sharing.

6.3 Purpose and Legal Basis

Personal data is processed for the following purposes and legal bases:

• Client history management to improve knowledge of the Client — Legitimate interest
• Website access provision — Legitimate interest
• Execution of Services (trip organization, partner bookings, sales contract, monitoring) — Performance of a contract
• Collection of special category data for trip organization — Consent (Article 9 GDPR) and performance of a contract (Article 6 GDPR)
• Statistical analysis regarding Website traffic — Consent (cookies)
• Research and studies to improve the Client experience — Consent (cookies)
• Retention of data to comply with legal obligations — Legal obligation
• Marketing communications (newsletters, personalized offers, brochures) — Consent
• Complaint and claim management — Performance of a contract

6.4 Data Recipients

Personal data is intended for the relevant departments of Safrans de France. Only duly authorized persons may access personal data when necessary for the above-mentioned purposes.

Safrans de France undertakes not to transfer or sell personal data to non-partner third parties. Data may be shared with commercial partners (service providers such as hoteliers, carriers, activity providers) and technical service providers (IT, hosting, email distribution, online payment providers), as well as with authorized French or foreign authorities where required by law.

6.5 Data Security

As data controller, Safrans de France implements all necessary technical and organizational measures to ensure the protection of personal data. Where personal data is transferred outside the European Economic Area (EEA), Safrans de France will take appropriate measures to ensure adequate protection.

6.6 Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal or accounting requirements. In the event of legal proceedings, personal data is retained until the complete conclusion of such proceedings.

6.7 Data Subject Rights

In accordance with the GDPR and applicable national legislation, data subjects have the following rights (subject to applicable conditions): right of access, right to rectification, right to erasure, right to restriction of processing, right to object, right to withdraw consent, right to issue instructions regarding post-mortem use of personal data, and the right to data portability.

To exercise any of these rights, please send a written request to: TOURS ET MERVEILLES — Personal Data Department, 39 Boulevard des Capucines, 75002 Paris, France, or by email to info@(nospam)safransdefrance.com.

If the data subject is not satisfied with the response to their request, they may file a complaint with the competent data protection authority (CNIL — www.cnil.fr).

6.8 Cookies

When browsing the Website, cookies may record and collect data relating to the User's navigation. These cookies help improve the relevance of offers made to Prospects and Clients. Some cookies are strictly necessary for the Website to function; others require the User's consent.

To configure or disable cookies, the User should consult the "Privacy" section of their browser or the CNIL website at https://www.cnil.fr/.

Please note that disabling cookies may impair certain features or prevent access to parts of the Website.

6.9 Third-Party Websites

The Website may contain links to other websites operated by third parties. These provisions apply solely to personal data collected by Safrans de France, which is not responsible for data collected by third parties on their own websites or applications.

Article 7 — Pre-Contractual Information

In accordance with Article L211-8 of the French Tourism Code, these Terms & Conditions and the Safrans de France Quote constitute the pre-contractual information prior to the execution of the Booking Contract. The Client accepts that Safrans de France may make changes to pre-contractual information, particularly regarding price and the content of the Services. Any changes shall be communicated in writing to the Client before the Booking Contract is signed.

Article 8 — Booking Process

8.1 Consultation and Appointment

The Client may learn about the Services offered by consulting the Website, by sending an email to info@(nospam)safransdefrance.com, or by telephone at +33 1 48 78 71 51. Information may also be obtained during a meeting with one of Safrans de France's travel designers.

8.2 Quote Request and Preparation

Any request for Services will be subject to a prior personalized quote per booking file. By requesting a quote and/or a booking, the Client acknowledges having read the components of the chosen trip and these Terms & Conditions, and accepts their terms.

Safrans de France will prepare a Quote containing all pre-contractual information required under the French Tourism Code and will communicate it to the Client along with these Terms & Conditions and a draft Booking Contract.

The Quote is valid for a limited period specified therein. Conditions set out in the Quote are subject to modification before the Booking Contract is signed, provided the Client is informed in writing.

The initial Quote may be amended free of charge before final signature of the Booking Contract. From the fifth modification onward, a fee of €500 per Quote shall apply. These fees will be deducted from the total cost of the corresponding Services if a Booking Contract is signed. If the Client does not proceed with the trip, the fees will be retained by Safrans de France.

Safrans de France reserves the right to charge for the preparation of bespoke travel quotes and will inform the Client in advance. The cost of the quote will be deducted from the total trip cost if a booking is confirmed.

8.3 Conclusion of the Booking Contract

The Booking Contract is deemed concluded only when both of the following conditions are met:

1. Signature by the Client — either electronically via a dedicated solution provided by Safrans de France, or by delivering a duly completed Booking Contract in person.
   
   
2. Confirmation of availability by Safrans de France within 10 business days of signature by both parties.
   
   

If Safrans de France notifies the Client that the Services are unavailable within this period, or fails to confirm availability, the Booking Contract shall be void and the deposit paid shall be refunded to the Client, to the exclusion of any other amount.

Signing the Booking Contract definitively commits the Client, who may only cancel under the conditions set out in Article 11 below.

8.4 Booking Requirements

At the time of booking, Safrans de France will request copies of the passports of all travelers listed on the same Booking Contract in order to communicate the exact names to airlines and immigration authorities.

The Client must also inform Safrans de France in writing of any particularity that may affect the trip (reduced mobility, presence of an animal, bulky luggage, etc.). Any special requests regarding dietary requirements, room types, or other preferences must be communicated in writing during the quote phase. Safrans de France will make its best efforts to accommodate such requests but cannot guarantee a favorable response from its hotel or transport partners.

Only the Services listed in the Booking Contract and accepted by Safrans de France are guaranteed.

Article 9 — Payment Terms

9.1 Deposit and Payment Schedule

• Booking confirmed more than 60 days before departure: a 30% deposit is required upon confirmation; the balance must be paid in full no later than 45 days before departure, without reminder from Safrans de France.
• Booking confirmed less than 60 days before departure: a 50% deposit is required upon booking; the balance is due 45 days before departure.
• Booking Contract signed 45 days or less before departure: the full price of the Services is due upon signature.

In certain cases (indicated during the quoting phase), airlines, hotels, or other service providers may require 100% payment 90 days before departure.

Prices for bespoke travel packages are quoted inclusive of all taxes (TTC) and are fixed at the time of contract signature.

After a reminder, any Client who has not paid the balance by the agreed date shall be considered to have cancelled the trip, and the applicable cancellation fees shall apply.

9.2 Methods of Payment

Payment may be made in Euros by bank cheque, bank card (via electronic payment terminal), bank transfer, and/or cash in accordance with applicable regulations. For late payments (less than 45 days before departure), Safrans de France reserves the right to accept only bank transfer and/or bank card payments. For payments made less than 15 days before the start of Services, only bank card payment will be accepted.

9.3 Default of Payment

Failure by the Client to meet payment obligations (incomplete or non-payment) shall be treated as cancellation by the Client (see Article 11). Safrans de France shall not be required to maintain the availability of Services deemed cancelled due to the Client's default. Cancellation fees as set out in Article 11 shall be borne by the Client.

Article 10 — Price and Price Revision

10.1 Price

Only Services explicitly mentioned in the Quote and the Booking Contract are included in the price. Unless otherwise stated, the following are not included: passport and visa fees, health formalities (vaccinations, medical treatments, etc.), insurance, excess baggage charges, airport parking, optional excursions, personal expenses (tips, telephone, internet, sundry deposits, etc.), exceptional expenses resulting from external fortuitous events (strikes, adverse weather, natural disasters, epidemics, etc.), and exit taxes levied by certain countries.

10.2 Manifestly Erroneous Pricing

If, due to a material error, the price communicated to the Client by any means is manifestly unreasonable or abusively low compared to the objective value of the Services, Safrans de France may cancel the booking without fees or penalties. The Client may then make a new booking subject to availability and at the correct price.

10.3 Price Revision

In accordance with Articles L211-12 and R211-8 of the French Tourism Code, Safrans de France reserves the right to revise prices upward or downward between the date of signature of the Booking Contract and the start of Services, to account for changes in: (a) passenger transport costs resulting from fuel or energy costs; (b) taxes or charges imposed by third parties not directly involved in the execution of the contract; or (c) exchange rates relevant to the contract.

Any price increase shall be notified to the Client by registered letter with acknowledgment of receipt, with justification and calculation, no later than 20 days before the start of Services. In the event of an increase of 8% or more, the Client shall be informed of their right to accept the increase or to terminate the contract without fees.

In the event of a price decrease, Safrans de France is entitled to deduct its actual administrative expenses from the refund due to the Client.

Article 11 — Cancellation by the Client

11.1 No Right of Withdrawal

The Client acknowledges that the Booking Contract and Services are not subject to the right of withdrawal for distance selling (Article L221-28, 12° of the French Consumer Code).

11.2 Cancellation at Any Time Before Departure

In accordance with Article L211-14 I of the French Tourism Code, the Client may cancel the Booking Contract at any time before the start of Services. Any cancellation request must be sent to Safrans de France by registered letter with acknowledgment of receipt. The date of receipt shall be used to calculate the applicable fees.

The following are treated as cancellations: requests to change or postpone the date, change of departure or return city, change of destination, change of transport or hotel type, failure to check in at the departure point, inability to participate in the trip (failure to complete required formalities, missing passport, or other causes), and failure by the Client to pay the full price.

Unless otherwise specified in writing in the Booking Contract, the following cancellation fees apply:

• 180 days or more before departure: No cancellation fees
• 179 to 120 days before departure: 30% of the trip price
• 119 to 90 days before departure: 40% of the trip price
• 89 to 60 days before departure: 50% of the trip price
• 59 to 30 days before departure: 75% of the trip price
• Less than 30 days before departure: 100% of the trip price

Supplementary insurance policies subscribed are non-refundable.

Certain airlines require full payment of tickets upon booking; such tickets are non-modifiable and non-refundable. Safrans de France informs the Client of the existence and conditions of insurance contracts that may cover the financial consequences of cancellation.

Refunds of payments made by the Client, less applicable cancellation fees, shall be processed promptly and in any event no later than 14 days after cancellation.

Any Service cut short or not consumed due to the Client's actions shall not give rise to any refund.

11.3 Cancellation Due to Exceptional and Unavoidable Circumstances

In accordance with Article L211-14 II of the French Tourism Code, if exceptional and unavoidable circumstances occurring at or in the immediate vicinity of the destination have a significant impact on the performance of the Booking Contract or the transport of passengers to the destination, the Client has the right to cancel without paying any cancellation fees. In such cases, the Client is entitled to a full refund within 14 days of cancellation. No additional compensation may be claimed.

11.4 Specific Cancellation Conditions

Certain products or dates (including school holidays) may be subject to specific cancellation conditions, which will be specified in the Quote and restated in the Booking Contract.

Article 12 — Modification and Cancellation by Safrans de France

Safrans de France may modify or cancel the Booking Contract under the conditions defined by Articles L211-13, L211-14, and R211-9 to R211-11 of the French Tourism Code.

12.1 Modification Before the Start of Services

Safrans de France reserves the right to make minor unilateral modifications to the Booking Contract, provided the Client is informed. If an essential element of the Booking Contract cannot be fulfilled due to an external event, or if Safrans de France is required to make a significant modification (including a price increase exceeding 8%), the Client shall be informed promptly and offered the choice to either terminate the contract without fees or accept the proposed modification.

The Client must communicate their decision in writing within the following timeframes:

• Modification more than 30 days before departure: 7 days
• Modification 30 to 15 days before departure: 4 days
• Modification 14 days or less before departure: 2 days

If no response is received within the allotted time, the Client shall be deemed to have refused the proposed modification and terminated the Booking Contract. In such case, Safrans de France shall refund all payments within 14 days.

12.2 Cancellation for Insufficient Participants

Where Services require a minimum number of participants as stated in the Booking Contract, Safrans de France may cancel the contract if the required number is not reached, by notifying the Client no later than 20 days before departure (for trips exceeding 6 days), 7 days (for trips of 2–6 days), or 48 hours (for trips of 2 days or less). The Client shall receive a full refund within 14 days but shall not be entitled to additional compensation.

12.3 Cancellation Due to Exceptional and Unavoidable Circumstances

Safrans de France may cancel the Booking Contract due to exceptional and unavoidable circumstances, with notification to the Client as soon as possible. A full refund shall be made within 14 days, without additional compensation.

12.4 Cancellation for Non-Payment

In the event of non-payment of the full price less than 45 days before departure, Safrans de France reserves the right to cancel the Booking Contract automatically, without indemnity to the Client, 8 days after sending a registered letter demanding payment that has remained unanswered.

Article 13 — Liability

Safrans de France is a professional duly registered with the French National Registry maintained by Atout France.

Safrans de France is liable for the proper performance of all obligations arising from the travel contract in accordance with Article L211-16-I of the French Tourism Code.

Safrans de France's liability shall not be engaged where the damage is attributable to the traveler, to an unrelated third party whose conduct is unforeseeable or unavoidable, or to exceptional and unavoidable circumstances (war, terrorism, riots, revolution, nuclear disaster, climatic or natural events such as cyclones, earthquakes, tsunamis, tornados, etc.).

In particular, Safrans de France shall not be liable for: cancellation, schedule or itinerary changes, or service unavailability caused by events beyond its control; delays due to pre- or post-routing not organized by Safrans de France; the traveler's failure to present required identity, administrative, or health documents; loss or theft of airline tickets in the Client's custody; or the Client's failure to check in at the required time.

Where applicable, liability for damages shall be limited to three times the total price of the Services, except in cases of bodily injury or damages caused intentionally or through negligence.

Article 14 — Air Transport

14.1 Carrier Identity

In accordance with Articles R211-15 et seq. of the French Tourism Code, the Client is informed of the identity of the contractual or actual carrier(s) likely to operate the purchased flight. This information is provided in the form of a list of up to three carriers per segment. In the event of a carrier change, the Client will be informed as soon as practicable.

The list of airlines banned from operating within the EU is available at: https://ec.europa.eu/transport/modes/air/safety/air-ban_fr

14.2 Carrier Liability

The air carrier's liability is governed by the conditions stated on the ticket and by applicable conventions and regulations (Warsaw Convention 1929, Montreal Convention 1999, EU Regulation 261/2004, and applicable local legislation).

14.3 Standalone Flight Sales

Where Safrans de France sells standalone airline tickets (without any other Service), the sale does not fall within the scope of travel package provisions. Safrans de France acts solely as an intermediary; the transport contract is concluded directly between the airline and the Client. The airline alone is responsible for the proper execution of the air transport service.

14.4 Luggage

Authorized baggage weight varies by airline and is specified in the travel documents. Excess baggage charges are borne exclusively by the Client unless otherwise stated in the Booking Contract. Safrans de France shall not be liable for items left behind during the trip and does not undertake their search or repatriation.

14.5 Pregnant Travelers

Airlines may require pregnant travelers to present a medical certificate before boarding and may refuse to carry them.

14.6 Refund of Airport Taxes

In the event of non-use of the airline ticket for any reason, mandatory airport taxes are refundable to the Client upon request within 30 days.

Article 15 — Duration of Stay and Hotels

The duration includes the day of the airport departure and the day of return. Prices are calculated based on the number of nights (not days). International hotel standards generally provide for rooms to be vacated by 12:00 PM and available from 3:00 PM. Early or late access may incur additional charges not included in the price.

Safrans de France is not responsible for thefts or other criminal acts committed in hotels or other accommodations. Clients are advised to store valuables in the hotel safe.

Article 16 — Administrative Formalities

16.1 Passports, Visas, and Health Requirements

For each destination, administrative border-crossing formalities and health requirements are indicated in the Quote and Booking Contract for French and EU/EEA nationals only. Clients of other nationalities are invited to contact their consular authorities.

The completion of formalities and associated costs remain the Client's responsibility unless otherwise stated. Safrans de France shall not be liable for the financial or other consequences of the Client's failure to comply with required administrative, health, or customs formalities.

16.2 Safety

Safrans de France recommends consulting the French Ministry of Foreign Affairs travel advisories at www.diplomatie.gouv.fr and checking them regularly until departure.

16.3 Health Recommendations

Information regarding mandatory or recommended vaccinations will be communicated by Safrans de France in the Quote. Safrans de France recommends consulting https://www.pasteur.fr/fr regularly before departure. For EU countries, it is advisable to carry a European Health Insurance Card.

16.4 Minor Travelers

Safrans de France accepts the enrollment of minors under 18 only on condition that the legal guardian completes and confirms the registration. Unaccompanied minors or minors traveling with only one parent must hold a valid exit authorization. Only minors accompanied by a person with parental authority and holding appropriate documents may travel with Safrans de France.

Article 17 — Insurance

Safrans de France does not include any insurance in the prices of the Services offered (unless otherwise specified) and recommends that the Client subscribe to an insurance and/or assistance contract at the time of booking, covering cancellation consequences and/or specific risks including repatriation in the event of accident or illness.

The Client may subscribe to insurance through Safrans de France's partner. The insurance policy will be provided to the Client, who must read it in full, including exclusion clauses and conditions, before subscribing.

Insurance premiums remain non-refundable, except in cases of cancellation by Safrans de France without fault of the Client. Claims must be filed directly with the insurance company in accordance with the terms and deadlines of the policy.

Safrans de France has subscribed to Professional Liability Insurance with GENERALI IARD, 2 rue Pillet Will, 75009 Paris, covering bodily, material, and consequential immaterial damages up to €2,000,000 per insurance year.

Article 18 — Transfer of Contract

In accordance with Articles L211-11 and R211-7 of the French Tourism Code, the Client may transfer the Booking Contract (excluding insurance and assistance contracts) to a third party who meets the same conditions, provided the contract has not yet taken effect.

The Client must notify Safrans de France by any means providing acknowledgment of receipt no later than 7 days before the start of Services, specifying the name and address of the transferee and demonstrating that they meet the same conditions.

The transferor and transferee are jointly liable for the balance of the price and any additional fees occasioned by the transfer. Safrans de France will inform the transferor of the actual transfer costs.

Article 19 — Claims

The Client must inform the local service provider and Safrans de France in writing, as soon as reasonably possible, of any non-conformity observed during the execution of a Service included in the Booking Contract. If Safrans de France does not remedy the non-conformity within a reasonable period set by the Client, the Client may remedy it themselves and claim reimbursement of necessary expenses.

Where a non-conformity substantially disrupts the performance of a trip and Safrans de France fails to remedy it, the Client may terminate the contract without paying cancellation fees and request, where applicable, a price reduction and/or damages under Article L211-17 of the French Tourism Code.

If the Booking Contract includes passenger transport, Safrans de France shall also provide repatriation by equivalent transport at no additional cost. Where exceptional and unavoidable circumstances prevent the Client's return as planned, Safrans de France shall bear the cost of necessary accommodation (equivalent category where possible) for up to three nights per traveler.

The Client's right to a price reduction or damages does not affect their rights under applicable EU passenger rights regulations.

Any claim must be sent to Safrans de France within 15 days of the return date, by registered letter with acknowledgment of receipt, accompanied by any supporting documents. Safrans de France will acknowledge receipt and carry out the necessary verifications.

If the Client considers the response unsatisfactory within 60 days, they may resort to mediation through the Tourism and Travel Mediator (MTV) — BP 80 303, 75823 Paris Cedex 17 — www.mtv.travel.

Article 20 — Travel Documents

Travel documents and/or transport tickets are generally sent to the Client by post. Depending on the time available between ticket issuance and departure, they may be sent by other means no later than the day before departure.

Safrans de France cannot be held responsible for non-receipt of travel documents due to incorrect contact information provided by the Client. In the event of loss or theft of transport tickets, the Client must purchase new tickets at their own expense.

Article 21 — Legal Provisions

The combination of travel services offered constitutes a package within the meaning of EU Directive 2015/2302 and Article L211-2 II of the French Tourism Code. The Client benefits from all rights granted by the European Union applicable to travel packages, as transposed into the French Tourism Code. Safrans de France shall be liable for the proper performance of the package as a whole. Additionally, as required by law, Safrans de France has protection in place to refund Client payments and, where transport is included in the package, to ensure their repatriation in the event of insolvency.

The limitation period for claims under these provisions is two years, subject to Article 2226 of the French Civil Code.

Article 22 — Applicable Law and Jurisdiction

These Terms & Conditions are governed by French law. Any dispute relating to their interpretation and/or execution shall be subject to the jurisdiction of the French courts. For professional Clients, disputes shall fall within the jurisdiction of courts in the Paris Court of Appeal district.

Article 23 — Amendments

Safrans de France reserves the right to modify these Terms & Conditions periodically to reflect changes in its practices. When these provisions are amended, the "Last updated" date at the top of this page will be updated accordingly.

Contact

For any questions regarding these Terms & Conditions, or to exercise any of the rights mentioned above, please write to:

TOURS ET MERVEILLES — Safrans de France 39 Boulevard des Capucines 75002 Paris, France

Phone: +33 1 48 78 71 51 Email: info@(nospam)safransdefrance.com

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